Shipping policy
We at Charles Kitchen and Bathroom strive to ensure that your orders are processed and delivered to you as efficiently as possible. Please read our detailed shipping policy below to understand our terms and conditions for shipping, processing, and delivery.
Free Shipping:
We offer free shipping within Canada, the minimum order price is $1, and no limit for maximum order price.
Order Rejection:
Please note that orders under 99 kg cannot be processed or fulfilled. If your cart does not meet the required weight threshold, you will not be able to complete your purchase.
Order Processing and Handling Time
Order Cut-off Time:
Our daily order cut-off time is 5:00 PM Eastern Standard Time (EST). Orders placed after this time will be processed on the following business day.
Processing Timeline:
We typically take 1–3 business days to process your order. This time is required to verify the details of your purchase, prepare the items for shipping, and ensure they are packaged securely.
Business Days:
Business days are defined as Monday through Friday, excluding weekends and public holidays. Orders placed on non-business days will begin processing on the next business day.
Shipping and Delivery Times
Transit Time:
Once your order has been processed and shipped, you can expect it to reach you within 6–7 business days, depending on your location.
Total Estimated Delivery Time:
From the time you place your order to the time it arrives at your doorstep, the total estimated delivery time is 7–10 business days. This includes processing time (1–3 business days) and transit time (6–7 business days).
Delivery Exceptions:
While we aim to meet our delivery timeframes, unforeseen circumstances such as weather conditions, public holidays, or carrier delays may occasionally impact the estimated delivery times. We will keep you informed of any significant delays.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking information. This will allow you to monitor your shipment in real time and stay updated on its delivery status.
Delivery Areas
We currently ship within Canada only. Unfortunately, we are unable to process orders for international shipping at this time.
Packaging and Sustainability
We are committed to ensuring that your items are securely packaged to prevent any damage during transit. Additionally, we strive to use environmentally friendly materials whenever possible to minimize our ecological footprint.
Customer Support
Your satisfaction is our priority. If you have any questions or concerns regarding our shipping policy or your order, please don’t hesitate to contact us:
- Email: charleskitchenandbathroom@gmail.com
- Phone: +1 6476893651
Important Notes
- Weight Requirements: Please ensure your order meets the 99 kg minimum weight threshold before checkout. Orders below this limit will not be accepted or processed.
- Delivery Time Estimates: Delivery timelines are provided as estimates and may vary due to factors beyond our control.
- Address Accuracy: Please double-check your shipping address during checkout to avoid delays or failed deliveries.
Thank you for choosing Charles Kitchen and Bathroom. We look forward to serving you and ensuring your satisfaction with every purchase!
